Frequently Asked Questions

Q: What is a monitored security system?
A: A monitored security system uses sensors at your home or business to automatically communicate alarm events to a central station. The central station automatically receives information from your system which is recorded in our computer systems and analyzed by trained employees who call police, fire, and medical authorities to respond to the situation.

Q: Is a security system expensive?
A: The cost of a security system varies depending on the size of the home or business and the level of protection desired. Our systems start at just $249 with monitoring ranging from $13.95 to $19.95 per month

Q: Can I get a break on my insurance if I get a security system?
A: Most insurance companies give significant discounts to alarm owners. Call your agent for more details. The majority of our customers get 10-20% off.

Q: What happens if my phone lines are cut?
A: A basic security system will not be able to communicate with the central station, but it will sound the siren on the premises.  If this is a concern of yours, please contact RTC Secure to discuss alternative communication methods

Q: What happens to my security system if the A.C. Power fails?
A: All RTC Secure systems have a backup battery that should run your security system for several hours in case commercial power fails. If you choose, we can configure your system to automatically send a Power Fail signal to our Central Station which will be recorded in your alarm history. We can also notify you when this happens This is especially useful if you have a large freezer.

Q: Is the RTC Secure Central Station U.L.-certified?
A: Yes, the central station which RTC uses has been U.L.-listed for a number of years. Underwriters Laboratories (U.L.) is the leader in the certification and listing of Central Stations. In order to receive U.L. listing, Central Stations must meet requirements for architectural and physical security features as well as emergency power, computer hardware, and employee training.

Q: How do I contact RTC Secure?
A: Fill out the 'request a quote' section on the bottom of rtcsecure.com or call our business office at 706.965.1757

Q: Is RTC Secure a division of Ringgold Telephone Company?
A: Yes, RTC Secure is a division of Ringgold Telephone Company. We service all of North GA (Whitfield, Walker, Catoosa, and Dade Co.) as well as the Chattanooga area with security monitoring.