Frequently Asked Questions
We have speeds for everyone. Get 500 Mbps for everyday use or up to 2.5 Gig for those who need maximum power.
In areas with fiber optics, we offer speed packages of 500 Mbps and 1 Gbps, with 2.5 Gbps available in some areas and coming soon to all fiber areas.
In areas without fiber optics, we offer speed packages between 4 Mbps and 100 Mbps.
You can enter your address on our website or call our customer support team. We'll verify availability and help recommend the best plan for your location.
We offer several payment options: online through your customer portal, automatic bank draft, by mail, by phone, or in our drop box at our office. 7154 Nashville St Ringgold GA 30736.
Try restarting your router, checking for loose cables. If issues continue, contact our support team! Our technicians can run diagnostics or schedule a service visit.
Verify you are on the 5G network of your WiFi and run a speedtest next to your router. Test multiple devices to determine if the issue is device-related or with all devices. Try restarting your equipment. If issues continue, contact our support team! Our technicians can run diagnostics or schedule a service visit.
Yes! We provide high-quality Wi-Fi routers, and we also offer managed Wi-Fi services to help you maintain strong, reliable coverage throughout your home.
It depends on your chosen speed and how devices are used. Streaming, gaming, and smart home devices require more bandwidth. Our team can help you choose a plan that fits your household’s needs.
Unplug the router’s power cord, wait 10–15 seconds, then plug it back in. It may take a few minutes to reconnect. If you still have issues, contact support.
A technician will come to your home, install necessary equipment, test your connection, and ensure everything is working properly before they leave. Installations typically take 1–2 hours.
Yes, in addition to Internet service, we also offer home phone solutions. While we don't provide cable TV, our high-speed internet is perfect for streaming all your favorite shows and movies online. Contact us for plan details and availability in your area.
All our plans are contract free! You’ll only stay because you love us!
You can call our support line or check for outage updates on our website or social media. If the issue is isolated to your home, a technician will assist you directly.
Contact our support team! We can help you retrieve or reset your network password quickly.
Yes. Let us know your moving date, and we’ll schedule a technician to disconnect service at your old address and install it at your new home (if service is available there).
Absolutely. Our support team is available to help with troubleshooting, equipment questions, and service needs. Call anytime during our support hours.
Place your router in a central, open location, away from walls or metal objects. For larger homes or hard-to-reach areas, ask us about mesh Wi-Fi or extender options.