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Searching for internet or phone? You’ve come to the right place! RTC has the fastest, most reliable internet in the area keeping you connected to what matters most.
Internet
Phone
Residential 2
Subheader Split Features
This is the same block, but with the image at the bottom!
Internet
Phone
Lorem Ipsum Description (no background image)
Test Review Name
Everyone at RTC has been a pleasure to work with and I appreciate the great customer service that they provide.
Ashburn Lung Specialists
I’ve been an RTC customer for 6 years and cannot imagine ever switching to anyone else. I love having reliable, fast and affordable internet through a provider who has excellent service and contributes to my community in some very big ways!
Holly Ozborn
Everyone at RTC has been a pleasure to work with and I appreciate the great customer service that they provide.
Ashburn Lung Specialists
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Fastest Internet In Ringgold (Subheader)
Fastest Internet in Ringgold (Body)
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Boost your brand awareness. Advertise with us!
- New double-sided digital billboard
- Located on Alabama Highway
- Optimal exposure
- Design services available
Call or email one of our award winning representatives and start advertising today! 706.965.1234
Report an Outage
Phonebook
;alskd
asdf
Advertise With Us
Boost your brand awareness. Advertise with us!
- New double-sided digital billboard
- Located on Alabama Highway
- Optimal exposure
- Design services available
Call or email one of our award winning representatives and start advertising today! 706.965.1234
Report an Outage
Phonebook
Our Connection
Unlike cable internet, our internet is always a dedicated connection and never shared with your neighbors. Now the whole family can surf the web and stream movies at the same time free from interruption and peak time slow down.
Fastest Internet in Ringgold
Spill over?
If you live in an area where our fiber optic internet is available, we can provide internet speeds up to 1 GIG! Unlike cable internet, our internet is always a dedicated connection and never shared with your neighbors.
Internet
Hosted Phone Systems
IT Consulting
Point To Point Wireless Services
Metro Ethernet Services
I’ve been an RTC customer for 6 years and cannot imagine ever switching to anyone else. I love having reliable, fast and affordable internet through a provider who has excellent service and contributes to my community in some very big ways!
Holly Ozborn
Fastest Internet in Ringgold Dark
If you live in an area where our fiber optic internet is available, we can provide internet speeds up to 1 GIG! Unlike cable internet, our internet is always a dedicated connection and never shared with your neighbors.
Internet
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Body copy. This is a duplicate to show both versions for mobile comps.
Split Interior Header Dark
Text, then image Subheader
Body copy. This is a duplicate to show both versions for mobile comps.
Calling Features
Direct-Dialed:
Long distance rates are the lowest when you dial the call yourself and speak to whoever answers.
Person-to-Person:
To talk to a particular person or extension number, tell the operator you wish to make a "person-to-person" call. Rates are higher than a "station-to-station" call and also apply when you talk to an alternate person or extension. Person-to-Person calls may also be dialed directly.
Collect Calls:
Be sure to tell the operator you want to place a "collect" call. Collect calls may also be dialed directly.
Conference Calls:
To talk with several people in different places at the same time, dial "O" and tell the operator you wish to make a "conference" call. A special charge will be made for this type call.
WATS, 800, 844, 855,866, 877, & 888 Telephone Numbers:
Station-to-station long distance calls may be made (without charge to you) to customers who have inward Wide Area Telecommunications Service. Dial 1 plus 800, 844, 855, 866, 877 or 888, then the special number having this service.
Directory Assistance (Information)
for local numbers: 411
for long distance numbers: 1+area code+555-1212
Operator assistance: dial "0"
Local Directory Assistance: $1.95 per call. Verification and Interrupt fees will apply
International Direct Distant Dialing:
For information about international rates, dial your carrier of choice.
How IDD Works:
Dial the international access code: 011, then the country code, the city code and then the local number.
For example, to place a direct-dialed call to London, you dial: 011 + 44 + 20 + 12345678
For more international calling codes, please see to pages 22-23.
Person-to-Person, Collect or Calling Card International Calls:
Follow the instructions given above, but dial 01 for the international access code. The operator will come on the line and ask for information such as the name of the person you are trying to call or your credit card number. For example, to place a call that is person-to-person, collect, calling card, or a call charged to another number, dial: 01 + 44 + 20 + 12345678
Operator Assisted Calling:
Person-to person, *calling card or billed to third number calls require operator assistance. Use the International Access Code "01" instead of"011".
*Certain countries will not accept collect calls.
Additional Assistance or Information Dial "O" (operator) if you need assistance:
- to call countries that cannot be dialed.
- to get telephone numbers.
- for help on completing a call.
- to get credit if you reach a wrong number.
- to get City Codes that are not listed.
Calls to Canada, Puerto Rico, the Virgin Islands and most dial points in the Caribbean can be dialed the same as long distance calls within the Continental United States.
International Calling:
If you are pre-subscribed to a long distance company which provides international calling, you may use the following dialing instructions:
Dial the International Access Code 011, the Country Code, the City Code, the local number and the# button if you have touchtone services. This will speed your call along.
When someone calls your phone, Find Me- Follow Me will send the call to ring any number of additional phones of your choosing. For instance: You make a list of phone numbers where you may be, your house, the office, a relative's house, etc. When someone calls your phone, Find Me - Follow Me will call, in order, each phone on your list until you are reached. You may also have all phone numbers on your list ring at the same time.
To activate, call 706-965-1234.
Voice Mail answers your calls for you when you are on or away from your phone. You will need to go to mailbox setup in the beginning to record your own greeting and setup a password. You must setup a password if you wish to check your messages away from home. When you have messages on your phone, you will hear a stutter dial tone when you lift your receiver.
How to use:
Dial 706-965-0050 or dial *98 from your home phone
From home: enter your password and press # sign
Away from home: enter your entire phone number (including area code), press # sign, enter your password, press # again
To Retrieve Messages:
Press 1 at the main menu
Press 1 to Repeat
Press 2 to Save as new
Press 3 to Delete
Press 4 to Reply
Press 5 to Send a copy
Press # to Leave as saved
Press * to Return to the main menu
To Set Up Your Mailbox:
Press 3 at the main menu
Press 1 to Set up a personal greeting
Press 3 to Select system generated greeting or change recording of name
Press 5 to Work with greeting that callers hear when you are busy on another call
Press * to Exit to main menu
Calling Features dark
Direct-Dialed:
Long distance rates are the lowest when you dial the call yourself and speak to whoever answers.
Person-to-Person:
To talk to a particular person or extension number, tell the operator you wish to make a "person-to-person" call. Rates are higher than a "station-to-station" call and also apply when you talk to an alternate person or extension. Person-to-Person calls may also be dialed directly.
Collect Calls:
Be sure to tell the operator you want to place a "collect" call. Collect calls may also be dialed directly.
Conference Calls:
To talk with several people in different places at the same time, dial "O" and tell the operator you wish to make a "conference" call. A special charge will be made for this type call.
WATS, 800, 844, 855,866, 877, & 888 Telephone Numbers:
Station-to-station long distance calls may be made (without charge to you) to customers who have inward Wide Area Telecommunications Service. Dial 1 plus 800, 844, 855, 866, 877 or 888, then the special number having this service.
Directory Assistance (Information)
for local numbers: 411
for long distance numbers: 1+area code+555-1212
Operator assistance: dial "0"
Local Directory Assistance: $1.95 per call. Verification and Interrupt fees will apply
International Direct Distant Dialing:
For information about international rates, dial your carrier of choice.
How IDD Works:
Dial the international access code: 011, then the country code, the city code and then the local number.
For example, to place a direct-dialed call to London, you dial: 011 + 44 + 20 + 12345678
For more international calling codes, please see to pages 22-23.
Person-to-Person, Collect or Calling Card International Calls:
Follow the instructions given above, but dial 01 for the international access code. The operator will come on the line and ask for information such as the name of the person you are trying to call or your credit card number. For example, to place a call that is person-to-person, collect, calling card, or a call charged to another number, dial: 01 + 44 + 20 + 12345678
Operator Assisted Calling:
Person-to person, *calling card or billed to third number calls require operator assistance. Use the International Access Code "01" instead of"011".
*Certain countries will not accept collect calls.
Additional Assistance or Information Dial "O" (operator) if you need assistance:
- to call countries that cannot be dialed.
- to get telephone numbers.
- for help on completing a call.
- to get credit if you reach a wrong number.
- to get City Codes that are not listed.
Calls to Canada, Puerto Rico, the Virgin Islands and most dial points in the Caribbean can be dialed the same as long distance calls within the Continental United States.
International Calling:
If you are pre-subscribed to a long distance company which provides international calling, you may use the following dialing instructions:
Dial the International Access Code 011, the Country Code, the City Code, the local number and the# button if you have touchtone services. This will speed your call along.
When someone calls your phone, Find Me- Follow Me will send the call to ring any number of additional phones of your choosing. For instance: You make a list of phone numbers where you may be, your house, the office, a relative's house, etc. When someone calls your phone, Find Me - Follow Me will call, in order, each phone on your list until you are reached. You may also have all phone numbers on your list ring at the same time.
To activate, call 706-965-1234.
Voice Mail answers your calls for you when you are on or away from your phone. You will need to go to mailbox setup in the beginning to record your own greeting and setup a password. You must setup a password if you wish to check your messages away from home. When you have messages on your phone, you will hear a stutter dial tone when you lift your receiver.
How to use:
Dial 706-965-0050 or dial *98 from your home phone
From home: enter your password and press # sign
Away from home: enter your entire phone number (including area code), press # sign, enter your password, press # again
To Retrieve Messages:
Press 1 at the main menu
Press 1 to Repeat
Press 2 to Save as new
Press 3 to Delete
Press 4 to Reply
Press 5 to Send a copy
Press # to Leave as saved
Press * to Return to the main menu
To Set Up Your Mailbox:
Press 3 at the main menu
Press 1 to Set up a personal greeting
Press 3 to Select system generated greeting or change recording of name
Press 5 to Work with greeting that callers hear when you are busy on another call
Press * to Exit to main menu
FAQ Header
- Check that all connections (power cords, internet cables, etc) are connected and secure. If connected to a power strip/surge protector, make sure the switch on the strip is set to ON.
- If the modem or router has an ON/OFF switch, confirm it is set to ON.
- Try a different power outlet.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If using your own router, the default WiFi password is often printed on a label on the side or bottom or the router. If you set a new password during the initial setup, you will need to consult the router manufacturer’s documentation or support website for password retrieval guidance.
- If leasing a router from RTC, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com and we will be happy to retrieve or change your WiFi password.
- Reboot computer.
- Check status of antivirus software is up to date.
- Try disabling the email scanner portion of antivirus software.
- Try removing and recreating the email account in your email client.
- Reboot your modem and/or router and visit speedtest.catt.com to check your bandwidth.
- Hardwire a laptop/desktop computer to your router via Ethernet cable and visit speedtest.catt.com to check your bandwidth. If the result is significantly lower than the speed to which you are subscribed, bypass your router (connect directly to the modem [or Ethernet wall/floor jack if a fiber optic customer]) and visit speedtest.catt.com to check your bandwidth again.
- If you have no devices with Ethernet ports and have only WiFi-capable devices, ensure you are connecting to your router’s 5 GHz network and visit speedtest.catt.com to check your bandwidth or download the “Speedtest by Ookla” app on a smartphone/tablet and choose the Ringgold test server.
- Confirm that your router is running the latest available firmware. Instructions can be found in the router manufacturer’s documentation or support website. (If leasing a router from RTC, contact RTC Tech Support at 706-965-2301 or support@catt.com and this will be taken care of for you.)
- Ensure you have at least a dual-band wireless router capable of 802.11ac. 802.11ax or Wi-Fi 6 is the latest standard and could provide higher throughput. If you have an older wireless router only capable of 802.11g or 802.11n, consider replacing it. If you are interested in leasing a newer wireless router from RTC, contact our Sales personnel at 706-965-1234 or info@catt.com for pricing and more information.
- If you are on a company-owned computer that utilizes a VPN, disconnect from the VPN and visit speedtest.catt.com to check your bandwidth.
- Bear in mind that not all internet devices are capable of exhibiting full speeds due to design limitations or many other factors. If you have followed the above steps and are still seeing low bandwidth, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Ensure all connections are secure and the Ethernet cord between the modem / wall jack & router or router & new device is properly seated and secure on both ends.
- Reboot the modem / router / device.
- If this is the first time connecting a new router, ensure you have completed the initial setup processes this is required from most manufacturers. Consult the router manufacturer’s documentation or support website.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Visit mail.catt.com and log in to your email account using your full email address as the user name, this includes the @catt.com.
- Choose “Preferences” along the top of the page.
- Choose “Accounts” on the left-hand side of the page.
- Scroll down until you see “Settings for Sent Messages”
- Modify the left-hand text box to whatever you desire to show as the name on your outgoing messages.
- Choose “Save” in the upper-left hand corner.
- Check that the Ethernet cable between the modem and the router (or the wall/floor jack and the router if a fiber optic customer) is seated securely on both ends. Also inspect for any damage. If damaged, replace Ethernet cable and retest.
- Confirm that your router is running the latest available firmware. Instructions can be found in the router manufacturer’s documentation or support website. (If leasing a router from RTC, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com and we’ll be happy to take care of this for you.)
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com
- We use a generic password of your last name and 10 digit home phone number
- The name could be all, none, or just the first letter capitalized
If the device is wireless:
- Confirm the device’s WiFi connection is enabled and connected to your router.
- Reboot the device.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
If the device is wired:
- Reboot the device.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If you are a fiber optic customer, check the CyberPower UPS (white box with RTC Fiber Optics label on it, usually located in a garage, basement, or utility closet) and confirm it has a green “AC” or “System Status” light.
- If the “AC” or “System Status” light is orange/yellow or off:
- Confirm UPS is plugged into the nearby power outlet.
- Confirm the power outlet is functioning properly by testing another device from the outlet (phone charger, lamp, etc).
- Check to see if a breaker has tripped or if the outlet is a GFCI outlet (has “Test” and “Reset” buttons) press the “Reset” button.
- If power cannot be restored, run an extension cord to your CyberPower UPS and consult an electrician to repair the power outlet.
- If there is power confirmed at the outlet but the “AC” or “System Status” light remains orange/yellow or off, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “AC” or “System Status” light is green and the outlet is getting power but your service is still out, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “Battery” light is illuminated red:
- Remove the CyberPower UPS cover.
- Remove the black battery (may be secured with Velcro).
- Disconnect the red and black terminals from the battery and set aside.
- Wait 5 minutes then check to see if your service is restored. If service restores, bring the old battery by our office Mon-Fri 8-5 for a replacement at no charge.
If service does not restore, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “AC” or “System Status” light is orange/yellow or off:
- If you are a DSL customer, or you cannot locate a white CyberPower UPS, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Check that the telephone cord is connected to both modem and wall/floor jack.
- Check telephone cord for damage. If damaged, try replacing the cord.
- Reboot modem.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- It is normal for the “Internet” light to be off; 99% of the time this is not indicative of an issue.
- If the “Internet” light is red, reboot the modem, router, and computer.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- You’ll need to create an IMAP email account in your smartphone’s email app or other email program.
- Use your full @catt.com email address for the username
- You will need your email account password. (If you cannot remember your email account password contact RTC Tech Support at 706-965-2301 and we can change it for you.)
- The incoming server is “mail.catt.com” (without quotes) with SSL enabled and port number 993.
- The outgoing server is “mail.catt.com” (without quotes) with SSL enabled and port number 465.
FAQ Header Dark
- Check that all connections (power cords, internet cables, etc) are connected and secure. If connected to a power strip/surge protector, make sure the switch on the strip is set to ON.
- If the modem or router has an ON/OFF switch, confirm it is set to ON.
- Try a different power outlet.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If using your own router, the default WiFi password is often printed on a label on the side or bottom or the router. If you set a new password during the initial setup, you will need to consult the router manufacturer’s documentation or support website for password retrieval guidance.
- If leasing a router from RTC, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com and we will be happy to retrieve or change your WiFi password.
- Reboot computer.
- Check status of antivirus software is up to date.
- Try disabling the email scanner portion of antivirus software.
- Try removing and recreating the email account in your email client.
- Reboot your modem and/or router and visit speedtest.catt.com to check your bandwidth.
- Hardwire a laptop/desktop computer to your router via Ethernet cable and visit speedtest.catt.com to check your bandwidth. If the result is significantly lower than the speed to which you are subscribed, bypass your router (connect directly to the modem [or Ethernet wall/floor jack if a fiber optic customer]) and visit speedtest.catt.com to check your bandwidth again.
- If you have no devices with Ethernet ports and have only WiFi-capable devices, ensure you are connecting to your router’s 5 GHz network and visit speedtest.catt.com to check your bandwidth or download the “Speedtest by Ookla” app on a smartphone/tablet and choose the Ringgold test server.
- Confirm that your router is running the latest available firmware. Instructions can be found in the router manufacturer’s documentation or support website. (If leasing a router from RTC, contact RTC Tech Support at 706-965-2301 or support@catt.com and this will be taken care of for you.)
- Ensure you have at least a dual-band wireless router capable of 802.11ac. 802.11ax or Wi-Fi 6 is the latest standard and could provide higher throughput. If you have an older wireless router only capable of 802.11g or 802.11n, consider replacing it. If you are interested in leasing a newer wireless router from RTC, contact our Sales personnel at 706-965-1234 or info@catt.com for pricing and more information.
- If you are on a company-owned computer that utilizes a VPN, disconnect from the VPN and visit speedtest.catt.com to check your bandwidth.
- Bear in mind that not all internet devices are capable of exhibiting full speeds due to design limitations or many other factors. If you have followed the above steps and are still seeing low bandwidth, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Ensure all connections are secure and the Ethernet cord between the modem / wall jack & router or router & new device is properly seated and secure on both ends.
- Reboot the modem / router / device.
- If this is the first time connecting a new router, ensure you have completed the initial setup processes this is required from most manufacturers. Consult the router manufacturer’s documentation or support website.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Visit mail.catt.com and log in to your email account using your full email address as the user name, this includes the @catt.com.
- Choose “Preferences” along the top of the page.
- Choose “Accounts” on the left-hand side of the page.
- Scroll down until you see “Settings for Sent Messages”
- Modify the left-hand text box to whatever you desire to show as the name on your outgoing messages.
- Choose “Save” in the upper-left hand corner.
- Check that the Ethernet cable between the modem and the router (or the wall/floor jack and the router if a fiber optic customer) is seated securely on both ends. Also inspect for any damage. If damaged, replace Ethernet cable and retest.
- Confirm that your router is running the latest available firmware. Instructions can be found in the router manufacturer’s documentation or support website. (If leasing a router from RTC, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com and we’ll be happy to take care of this for you.)
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com
- We use a generic password of your last name and 10 digit home phone number
- The name could be all, none, or just the first letter capitalized
If the device is wireless:
- Confirm the device’s WiFi connection is enabled and connected to your router.
- Reboot the device.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
If the device is wired:
- Reboot the device.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If you are a fiber optic customer, check the CyberPower UPS (white box with RTC Fiber Optics label on it, usually located in a garage, basement, or utility closet) and confirm it has a green “AC” or “System Status” light.
- If the “AC” or “System Status” light is orange/yellow or off:
- Confirm UPS is plugged into the nearby power outlet.
- Confirm the power outlet is functioning properly by testing another device from the outlet (phone charger, lamp, etc).
- Check to see if a breaker has tripped or if the outlet is a GFCI outlet (has “Test” and “Reset” buttons) press the “Reset” button.
- If power cannot be restored, run an extension cord to your CyberPower UPS and consult an electrician to repair the power outlet.
- If there is power confirmed at the outlet but the “AC” or “System Status” light remains orange/yellow or off, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “AC” or “System Status” light is green and the outlet is getting power but your service is still out, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “Battery” light is illuminated red:
- Remove the CyberPower UPS cover.
- Remove the black battery (may be secured with Velcro).
- Disconnect the red and black terminals from the battery and set aside.
- Wait 5 minutes then check to see if your service is restored. If service restores, bring the old battery by our office Mon-Fri 8-5 for a replacement at no charge.
If service does not restore, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “AC” or “System Status” light is orange/yellow or off:
- If you are a DSL customer, or you cannot locate a white CyberPower UPS, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Check that the telephone cord is connected to both modem and wall/floor jack.
- Check telephone cord for damage. If damaged, try replacing the cord.
- Reboot modem.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- It is normal for the “Internet” light to be off; 99% of the time this is not indicative of an issue.
- If the “Internet” light is red, reboot the modem, router, and computer.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- You’ll need to create an IMAP email account in your smartphone’s email app or other email program.
- Use your full @catt.com email address for the username
- You will need your email account password. (If you cannot remember your email account password contact RTC Tech Support at 706-965-2301 and we can change it for you.)
- The incoming server is “mail.catt.com” (without quotes) with SSL enabled and port number 993.
- The outgoing server is “mail.catt.com” (without quotes) with SSL enabled and port number 465.
If you are transferring large files, then a static IP may be for you.
Telecommuting
Benefit from having your own static IP address so that your suppliers, clients or anyone else can reliably connect to your server.
Gaming
Each time your IP address refreshes you run the risk of downtime from the server. While this is usually only for a very short time, it can wreak havoc on your gaming.
Lease a router from RTC for only $9.99 a month.
Lease a router through RTC and never worry about your internet speeds running up to par. Our routers handle the highest speed capabilities and if they break we will replace them for free.
Never pay for another router and don’t hassle with old or outdated equipment that can’t handle your bandwidth. RTC has you covered with the best technology around.
RTC is the fastest local internet service provider around. With unbeatable customer service and a fast, reliable connection, it’s easy to see why RTC is the #1 choice.
Up to 2.5 Gigabit Fiber Internet
Fiber internet is the fastest internet available which allows you to transfer large amounts of data quickly and seamlessly.
RTC offers telephone service with a wide range of features to meet your needs.
- Caller ID
- Call waiting
- Anonymous call rejection
- Call Forwarding
- Voicemail
- Call Return
- Repeat Dialing
- Teen Ring
- Call forward remote access
If you are transferring large files, then a static IP may be for you.
Telecommuting
Benefit from having your own static IP address so that your suppliers, clients or anyone else can reliably connect to your server.
Gaming
Each time your IP address refreshes you run the risk of downtime from the server. While this is usually only for a very short time, it can wreak havoc on your gaming.
Lease a router from RTC for only $9.99 a month.
Lease a router through RTC and never worry about your internet speeds running up to par. Our routers handle the highest speed capabilities and if they break we will replace them for free.
Never pay for another router and don’t hassle with old or outdated equipment that can’t handle your bandwidth. RTC has you covered with the best technology around.
RTC is the fastest local internet service provider around. With unbeatable customer service and a fast, reliable connection, it’s easy to see why RTC is the #1 choice.
Up to 2.5 Gigabit Fiber Internet
Fiber internet is the fastest internet available which allows you to transfer large amounts of data quickly and seamlessly.
RTC offers telephone service with a wide range of features to meet your needs.
- Caller ID
- Call waiting
- Anonymous call rejection
- Call Forwarding
- Voicemail
- Call Return
- Repeat Dialing
- Teen Ring
- Call forward remote access
Split Comparison FAQ 1
If you live in an area where our fiber optic internet is available, we can provide internet speeds up to 1 GIG! Unlike cable internet, our internet is always a dedicated connection and never shared with your neighbors.
- Check that all connections (power cords, internet cables, etc) are connected and secure. If connected to a power strip/surge protector, make sure the switch on the strip is set to ON.
- If the modem or router has an ON/OFF switch, confirm it is set to ON.
- Try a different power outlet.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If using your own router, the default WiFi password is often printed on a label on the side or bottom or the router. If you set a new password during the initial setup, you will need to consult the router manufacturer’s documentation or support website for password retrieval guidance.
- If leasing a router from RTC, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com and we will be happy to retrieve or change your WiFi password.
- Reboot computer.
- Check status of antivirus software is up to date.
- Try disabling the email scanner portion of antivirus software.
- Try removing and recreating the email account in your email client.
- Reboot your modem and/or router and visit speedtest.catt.com to check your bandwidth.
- Hardwire a laptop/desktop computer to your router via Ethernet cable and visit speedtest.catt.com to check your bandwidth. If the result is significantly lower than the speed to which you are subscribed, bypass your router (connect directly to the modem [or Ethernet wall/floor jack if a fiber optic customer]) and visit speedtest.catt.com to check your bandwidth again.
- If you have no devices with Ethernet ports and have only WiFi-capable devices, ensure you are connecting to your router’s 5 GHz network and visit speedtest.catt.com to check your bandwidth or download the “Speedtest by Ookla” app on a smartphone/tablet and choose the Ringgold test server.
- Confirm that your router is running the latest available firmware. Instructions can be found in the router manufacturer’s documentation or support website. (If leasing a router from RTC, contact RTC Tech Support at 706-965-2301 or support@catt.com and this will be taken care of for you.)
- Ensure you have at least a dual-band wireless router capable of 802.11ac. 802.11ax or Wi-Fi 6 is the latest standard and could provide higher throughput. If you have an older wireless router only capable of 802.11g or 802.11n, consider replacing it. If you are interested in leasing a newer wireless router from RTC, contact our Sales personnel at 706-965-1234 or info@catt.com for pricing and more information.
- If you are on a company-owned computer that utilizes a VPN, disconnect from the VPN and visit speedtest.catt.com to check your bandwidth.
- Bear in mind that not all internet devices are capable of exhibiting full speeds due to design limitations or many other factors. If you have followed the above steps and are still seeing low bandwidth, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Ensure all connections are secure and the Ethernet cord between the modem / wall jack & router or router & new device is properly seated and secure on both ends.
- Reboot the modem / router / device.
- If this is the first time connecting a new router, ensure you have completed the initial setup processes this is required from most manufacturers. Consult the router manufacturer’s documentation or support website.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Visit mail.catt.com and log in to your email account using your full email address as the user name, this includes the @catt.com.
- Choose “Preferences” along the top of the page.
- Choose “Accounts” on the left-hand side of the page.
- Scroll down until you see “Settings for Sent Messages”
- Modify the left-hand text box to whatever you desire to show as the name on your outgoing messages.
- Choose “Save” in the upper-left hand corner.
- Check that the Ethernet cable between the modem and the router (or the wall/floor jack and the router if a fiber optic customer) is seated securely on both ends. Also inspect for any damage. If damaged, replace Ethernet cable and retest.
- Confirm that your router is running the latest available firmware. Instructions can be found in the router manufacturer’s documentation or support website. (If leasing a router from RTC, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com and we’ll be happy to take care of this for you.)
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com
- We use a generic password of your last name and 10 digit home phone number
- The name could be all, none, or just the first letter capitalized
If the device is wireless:
- Confirm the device’s WiFi connection is enabled and connected to your router.
- Reboot the device.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
If the device is wired:
- Reboot the device.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If you are a fiber optic customer, check the CyberPower UPS (white box with RTC Fiber Optics label on it, usually located in a garage, basement, or utility closet) and confirm it has a green “AC” or “System Status” light.
- If the “AC” or “System Status” light is orange/yellow or off:
- Confirm UPS is plugged into the nearby power outlet.
- Confirm the power outlet is functioning properly by testing another device from the outlet (phone charger, lamp, etc).
- Check to see if a breaker has tripped or if the outlet is a GFCI outlet (has “Test” and “Reset” buttons) press the “Reset” button.
- If power cannot be restored, run an extension cord to your CyberPower UPS and consult an electrician to repair the power outlet.
- If there is power confirmed at the outlet but the “AC” or “System Status” light remains orange/yellow or off, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “AC” or “System Status” light is green and the outlet is getting power but your service is still out, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “Battery” light is illuminated red:
- Remove the CyberPower UPS cover.
- Remove the black battery (may be secured with Velcro).
- Disconnect the red and black terminals from the battery and set aside.
- Wait 5 minutes then check to see if your service is restored. If service restores, bring the old battery by our office Mon-Fri 8-5 for a replacement at no charge.
If service does not restore, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “AC” or “System Status” light is orange/yellow or off:
- If you are a DSL customer, or you cannot locate a white CyberPower UPS, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Check that the telephone cord is connected to both modem and wall/floor jack.
- Check telephone cord for damage. If damaged, try replacing the cord.
- Reboot modem.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- It is normal for the “Internet” light to be off; 99% of the time this is not indicative of an issue.
- If the “Internet” light is red, reboot the modem, router, and computer.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- You’ll need to create an IMAP email account in your smartphone’s email app or other email program.
- Use your full @catt.com email address for the username
- You will need your email account password. (If you cannot remember your email account password contact RTC Tech Support at 706-965-2301 and we can change it for you.)
- The incoming server is “mail.catt.com” (without quotes) with SSL enabled and port number 993.
- The outgoing server is “mail.catt.com” (without quotes) with SSL enabled and port number 465.
Split Comparison/FAQ dark
If you live in an area where our fiber optic internet is available, we can provide internet speeds up to 1 GIG! Unlike cable internet, our internet is always a dedicated connection and never shared with your neighbors.
- Check that all connections (power cords, internet cables, etc) are connected and secure. If connected to a power strip/surge protector, make sure the switch on the strip is set to ON.
- If the modem or router has an ON/OFF switch, confirm it is set to ON.
- Try a different power outlet.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If using your own router, the default WiFi password is often printed on a label on the side or bottom or the router. If you set a new password during the initial setup, you will need to consult the router manufacturer’s documentation or support website for password retrieval guidance.
- If leasing a router from RTC, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com and we will be happy to retrieve or change your WiFi password.
- Reboot computer.
- Check status of antivirus software is up to date.
- Try disabling the email scanner portion of antivirus software.
- Try removing and recreating the email account in your email client.
- Reboot your modem and/or router and visit speedtest.catt.com to check your bandwidth.
- Hardwire a laptop/desktop computer to your router via Ethernet cable and visit speedtest.catt.com to check your bandwidth. If the result is significantly lower than the speed to which you are subscribed, bypass your router (connect directly to the modem [or Ethernet wall/floor jack if a fiber optic customer]) and visit speedtest.catt.com to check your bandwidth again.
- If you have no devices with Ethernet ports and have only WiFi-capable devices, ensure you are connecting to your router’s 5 GHz network and visit speedtest.catt.com to check your bandwidth or download the “Speedtest by Ookla” app on a smartphone/tablet and choose the Ringgold test server.
- Confirm that your router is running the latest available firmware. Instructions can be found in the router manufacturer’s documentation or support website. (If leasing a router from RTC, contact RTC Tech Support at 706-965-2301 or support@catt.com and this will be taken care of for you.)
- Ensure you have at least a dual-band wireless router capable of 802.11ac. 802.11ax or Wi-Fi 6 is the latest standard and could provide higher throughput. If you have an older wireless router only capable of 802.11g or 802.11n, consider replacing it. If you are interested in leasing a newer wireless router from RTC, contact our Sales personnel at 706-965-1234 or info@catt.com for pricing and more information.
- If you are on a company-owned computer that utilizes a VPN, disconnect from the VPN and visit speedtest.catt.com to check your bandwidth.
- Bear in mind that not all internet devices are capable of exhibiting full speeds due to design limitations or many other factors. If you have followed the above steps and are still seeing low bandwidth, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Ensure all connections are secure and the Ethernet cord between the modem / wall jack & router or router & new device is properly seated and secure on both ends.
- Reboot the modem / router / device.
- If this is the first time connecting a new router, ensure you have completed the initial setup processes this is required from most manufacturers. Consult the router manufacturer’s documentation or support website.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Visit mail.catt.com and log in to your email account using your full email address as the user name, this includes the @catt.com.
- Choose “Preferences” along the top of the page.
- Choose “Accounts” on the left-hand side of the page.
- Scroll down until you see “Settings for Sent Messages”
- Modify the left-hand text box to whatever you desire to show as the name on your outgoing messages.
- Choose “Save” in the upper-left hand corner.
- Check that the Ethernet cable between the modem and the router (or the wall/floor jack and the router if a fiber optic customer) is seated securely on both ends. Also inspect for any damage. If damaged, replace Ethernet cable and retest.
- Confirm that your router is running the latest available firmware. Instructions can be found in the router manufacturer’s documentation or support website. (If leasing a router from RTC, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com and we’ll be happy to take care of this for you.)
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com
- We use a generic password of your last name and 10 digit home phone number
- The name could be all, none, or just the first letter capitalized
If the device is wireless:
- Confirm the device’s WiFi connection is enabled and connected to your router.
- Reboot the device.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
If the device is wired:
- Reboot the device.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If you are a fiber optic customer, check the CyberPower UPS (white box with RTC Fiber Optics label on it, usually located in a garage, basement, or utility closet) and confirm it has a green “AC” or “System Status” light.
- If the “AC” or “System Status” light is orange/yellow or off:
- Confirm UPS is plugged into the nearby power outlet.
- Confirm the power outlet is functioning properly by testing another device from the outlet (phone charger, lamp, etc).
- Check to see if a breaker has tripped or if the outlet is a GFCI outlet (has “Test” and “Reset” buttons) press the “Reset” button.
- If power cannot be restored, run an extension cord to your CyberPower UPS and consult an electrician to repair the power outlet.
- If there is power confirmed at the outlet but the “AC” or “System Status” light remains orange/yellow or off, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “AC” or “System Status” light is green and the outlet is getting power but your service is still out, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “Battery” light is illuminated red:
- Remove the CyberPower UPS cover.
- Remove the black battery (may be secured with Velcro).
- Disconnect the red and black terminals from the battery and set aside.
- Wait 5 minutes then check to see if your service is restored. If service restores, bring the old battery by our office Mon-Fri 8-5 for a replacement at no charge.
If service does not restore, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- If the “AC” or “System Status” light is orange/yellow or off:
- If you are a DSL customer, or you cannot locate a white CyberPower UPS, contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- Check that the telephone cord is connected to both modem and wall/floor jack.
- Check telephone cord for damage. If damaged, try replacing the cord.
- Reboot modem.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- It is normal for the “Internet” light to be off; 99% of the time this is not indicative of an issue.
- If the “Internet” light is red, reboot the modem, router, and computer.
- Contact RTC Tech Support for further assistance at 706-965-2301 or support@catt.com.
- You’ll need to create an IMAP email account in your smartphone’s email app or other email program.
- Use your full @catt.com email address for the username
- You will need your email account password. (If you cannot remember your email account password contact RTC Tech Support at 706-965-2301 and we can change it for you.)
- The incoming server is “mail.catt.com” (without quotes) with SSL enabled and port number 993.
- The outgoing server is “mail.catt.com” (without quotes) with SSL enabled and port number 465.
Split Interior
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Split Job Openings
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Body of Test Job opening
Form Test
more info test form
Split Services
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Description
Speeds at this price
Contact us to see what you're eligible for!
- 6Mb/768k
- 12Mb/768k
- 25Mb/1.5Mb
- 25Mb/5Mb
- 50Mb/10Mb
100/20Mbps
Fastest DSL speed
- 100Mb/20Mb
Router Lease
Split Services
Subheader
Description
100/20Mbps
Fastest DSL Speed
- 100Mb/20Mb
Speeds at this price
Contact us to see what you're eligible for!
- 6Mb/768k
- 12Mb/768k
- 25Mb/1.5Mb
- 25Mb/5Mb
- 50Mb/10Mb
500 Mbps
- FASTER
Split Services 2
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Description
Speeds at this price
Contact us to see what you're eligible for!
- 6Mb/768k
- 12Mb/768k
- 25Mb/1.5Mb
- 25Mb/5Mb
- 50Mb/10Mb
100/20Mbps
Fastest DSL speed
- 100Mb/20Mb
Router Lease
Split Services 2
Dark
Description
100/20Mbps
Fastest DSL Speed
- 100Mb/20Mb
Speeds at this price
Contact us to see what you're eligible for!
- 6Mb/768k
- 12Mb/768k
- 25Mb/1.5Mb
- 25Mb/5Mb
- 50Mb/10Mb
500 Mbps
- FASTER
Split Services
Subheader
Description
Speeds at this price
Contact us to see what you're eligible for!
- 6Mb/768k
- 12Mb/768k
- 25Mb/1.5Mb
- 25Mb/5Mb
- 50Mb/10Mb
100/20Mbps
Fastest DSL speed
- 100Mb/20Mb
Router Lease
Split Features
Subheader
Description
Managed Wifi Services
SERVICES
Services Block
Test test test
1 Gigabit & Up
- FASTEST
500 Mbps
- FASTER
200 Mbps
- FAST
100/20Mbps
Fastest DSL speed
- 100Mb/20Mb
Speeds at this price
Contact us to see what you're eligible for!
- 6Mb/384k
- 12Mb/768k
- 25Mb/1.5Mb
- 25Mb/5Mb
- 50Mb/10Mb
Router Lease
SERVICES Dark
Services Block
Test test test
1 Gigabit & Up
- FASTEST
500 Mbps
- FASTER
200 Mbps
- FAST
100/20Mbps
Fastest DSL speed
- 100Mb/20Mb
Speeds at this price
Contact us to see what you're eligible for!
- 6Mb/384k
- 12Mb/768k
- 25Mb/1.5Mb
- 25Mb/5Mb
- 50Mb/10Mb
Router Lease